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RISK MANAGEMENT - Education PROGRAMS
Office Staff Risk Management Workshop
This workshop discusses the most common allegations of negligence against a medical practice and how to avoid potential liability. Suggestions for discussion topics are encouraged to customize the program to the needs of a particular practice. Ample time will be available for questions and answers.
The topics of discussion during the workshop include:
- Reasons patients sue
- Patient rapport
- Medical records
- Elements of a "defensible" record
- Common problems
- Informed consent
- Informed refusal
- Defining protocols
- Patient confidentiality
- Telephone protocols
- Medication practices
- Patient follow-up
- Safety systems
- Termination of the physician-patient relationship
- Quality improvement
- Random review of records
- Periodic monitoring of patient waiting time
- Obtain patient feedback using survey
- Implement event reporting
- Evaluate staff competency
For further information or to schedule an Office Staff Risk Management Workshop, please call our Risk Management Department at 888-355-5551, extension 1306.
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